Hear the Voice of our Customers talk about…
Our Extraordinary Customer Service
After paying more than double the price, and having to wait 2 – 3 weeks for delivery, our newest office began sending us their digital scans in Dec 2016. In the most recent order the comment was, “You Guys Rock!“ — Stacey, Certified Orthodontic Assistant – Feb 2017
“Thank you so much!!! I love your lab. I just can’t say enough great things!!!” — Heather, CDT – Nov 2013
“We appreciate the excellent service, quick turnaround and quality of appliances that we receive from your lab. The patients love that you are willing to customize their appliances with favorite color combinations and logos. You are always so dependable and flexible. We have worked with other labs but yours is by far the best!” — Mary, Scheduling Coordinator – 2012
“The kids are having FUN designing their own acrylic retainers. They enjoy the color, glitter and sticker choices. They love trying to OutCreate the Ortho Lab.” — Kelly, CDT – 2012
“We have never had customer service like this before. The fact that you check with us to see that the appliances are fitting is great. We hadn’t even met the other lab guy, ever!” — Beth, CDT and lab coordinator – 2011
“You guys are the best! We cannot believe that you would take the time to deliver directly to our 2nd office on an alternating day. We are overwhelmed with your excellent customer service and have decided to use your lab exclusively.” — Erin, CDT – 2011
“Without a doubt, we always enjoy your customer service and willingness to deliver retainers so quickly. We appreciate your responsiveness. You try very hard to accommodate us.” – Dr. D – 2011
“Thank you for calling me directly to ask how I like the retainers and to schedule a weekly pick-up and delivery system.” – Dr. M. – 2011
“You guys have the best Customer Service. You are so nice to work with and your quick turnaround and overnight delivery never disappoint!” — Natalie, CDT
“Always a pleasure to deal with and never a problem. We are pleased to work with you.” — Diane, CDT & Lab Tech
“Can’t beat the service. Kevin and Michele are easy to deal with and extremely accommodating. They set a great rapport and are willing to please!” — Susan, Front Desk
“You’re just great. OC is unbelievably reliable and have quick turnaround. Always smiling. It’s like night and day from mailing our lab work and waiting 2 weeks or more for delivery.” — Kathleen, CDT & Lab Tech
“The rapid turn around is convenient for my patients and allows me to avoid replacing separators for insertion of fixed appliances. We truly enjoy our partnership with OrthoCreations and are happy to have such a high quality lab in our area.” — Dr. Doug Elliott, DMD, MDS
Our Unsurpassed Quality and Workmanship
“Our prior lab would break the models and then blame it on the shipping due to lack of bubblewrap. You guys are great. Never a broken model and always delivered on time. You guys are AWESOME. You probably never hear the good stuff!” — Teresa, CDT – March 2014
“In the 13 years that I have been an orthodontist, I have worked with many laboratories, and yours has the most dynamic acrylicing. The appliances fit extremely well and the kids love choosing and creating their own designs.” — Dr. F. – September 2013
“The doctor had just inserted the set of retainers and took the time to call the Lab to say, ‘These are perfect, just the way I want them.’” — Dr. H. – March 2013
“The doctor is very, very, very happy with the appliances. They snap right in so he doesn’t even ask for the slow-speed anymore.” — Dr. F. – January 2013
“I really enjoy working with OrthoCreations. What I like is that on a daily basis I don’t spend too much time thinking about the lab; the appliances fit well and are always delivered on time. When a special situation does arise, Kevin and Michele are readily available and very helpful. Their customer service is excellent!” — Dr. Lance Miller, Orthodontic Specialists – 2012
“I love your hawleys. I have worked with many labs and your retainers fit right in.” — Dr. M. – 2012
“The appliance fit perfectly. When the other lab had done these it would take me 20 minutes to adjust them. Your appliance fit right in. We are very happy that we made the switch.” — Candy, CDT – 2011
“Absolutely perfect hawleys are coming out of your lab!” — Dr. S – 2011
“The posterior bite plane you fabricated fits fabulously. We had tried three times, with our prior lab, and still it was not right. We will be giving your lab all of our work going forward. Thank you very much.” — Dr. C – 2011
“Your work is tremendous. We are so lucky to be working with you.” — Dr. M.
“That’s exactly what I am looking for.” (Referring to a custom-made appliance.) — Dr. L.
“Everything is fitting really well. The retainers SNAP right in. The doctors love your adams clasps.” — Jessica, Certified Lab Tech
“Your expanders are the best I’ve ever inserted. You’re irreplaceable!” — Dr. D.
“OrthoCreations is the best lab that I have worked with! Kevin’s appliances fit perfectly and the service is outstanding. I save valuable chair time by having well made appliances that don’t need to be adjusted.” — Dr. Doug Elliott, DMD, MDS
