“Perfect models = Perfect appliances”
1. How to mail a case
- Complete the provided RX form, or print from the website, and include the Due Date and exact appointment time for RUSH orders.
- Wrap each impression or model separately and attach the RX with a rubber band.
- Pack the item securely with bubble wrap or other cushioning material.
- Securely tape the outside of the box. Add the OrthoCreations pre-paid mailing label and the return address if desired.
2. Mailing models or alginate/compound impressions for appliances
- Please wrap WET alginate impressions in an airtight zip-lock baggie.
- Please do not place the paper RX inside the airtight bags. Wrap the RX around the exterior of the bag with a rubber band or staple to the bag.
- Opposing model is required when any desired corrections may cause a traumatic occlusion.
- Wax bite is recommended when supplying the opposing model.
3. Delivery Time expectations
- Normal delivery time is 2-5 “in-lab” business days.
- Appliances can be delivered in 48 hours if noted on the RX Due Date.
- RUSH orders can be delivered same or next day at no extra charge. PLEASE call in advance to make arrangements for RUSH orders.
- Please call in advance to make arrangements for RUSH orders.
4. Do you seat bands?
- Yes. OC requires that you provide the bands as we do not keep them in stock.
5. Do you pour impressions?
- Yes, for a nominal $5.00 charge.
6. Shipping
- OrthoCreations provides pre-paid United States Postal Service mailing labels and shipping boxes.
- Normal return mailing rates are paid by OrthoCreations by USPS Mail.
- Appliances can be shipped for next day delivery, upon special request. An additional charge will apply and be paid by the doctor’s office. OrthoCreations does not pay for FedEx.
7. Billing & Payments
- Invoices are included with every delivery to include the patient name, the appliance, the due date and the price per appliance.
- If payment cannot be remit within 10 business days of delivery, a monthly statement will be mailed.
8. Repairs & Remakes
- Repairs will be done at little or no charge, depending on the nature of the damage.
- Remakes within 90 days are done at no charge, outside of 90 days a prorated charge applies.
