Hear the Voice of our Customers talk about…
Our Extraordinary Customer Service
“The kids are having FUN designing their own acrylic retainers. They enjoy the color, glitter and sticker choices. They love trying to OutCreate the Ortho Lab.” — Kelly, CDT – 2012
“We have never had customer service like this before. The fact that you check with us to see that the appliances are fitting is great. We hadn’t even met the other lab guy, ever!” — Beth, CDT and lab coordinator – 2011
“You guys are the best! We cannot believe that you would take the time to deliver directly to our 2nd office on an alternating day. We are overwhelmed with your excellent customer service and have decided to use your lab exclusively.” — Erin, CDT – 2011
“Without a doubt, we always enjoy your customer service and willingness to deliver retainers so quickly. We appreciate your responsiveness. You try very hard to accommodate us.” - Dr. D – 2011
“Thank you for calling me directly to ask how I like the retainers and to schedule a weekly pick-up and delivery system.” - Dr. M. – 2011
“You guys have the best Customer Service. You are so nice to work with and your quick turnaround and overnight delivery never disappoint!” — Natalie, CDT
“Always a pleasure to deal with and never a problem. We are pleased to work with you.” — Diane, CDT & Lab Tech
“Can’t beat the service. Kevin and Michele are easy to deal with and extremely accommodating. They set a great rapport and are willing to please!” — Susan, Front Desk
“You’re just great. OC is unbelievably reliable and have quick turnaround. Always smiling. It’s like night and day from mailing our lab work and waiting 2 weeks or more for delivery.” — Kathleen, CDT & Lab Tech
“The rapid turn around is convenient for my patients and allows me to avoid replacing separators for insertion of fixed appliances. We truly enjoy our partnership with OrthoCreations and are happy to have such a high quality lab in our area.” — Dr. Doug Elliott, DMD, MDS
Our Unsurpassed Quality and Workmanship
“I love your hawleys. I have worked with many labs and your retainers fit right in.” — Dr. M. – 2012
“The appliance fit perfectly. When the other lab had done these it would take me 20 minutes to adjust them. Your appliance fit right in. We are very happy that we made the switch.” — Candy, CDT – 2011
“Absolutely perfect hawleys are coming out of your lab!” — Dr. S – 2011
“The posterior bite plane you fabricated fits fabulously. We had tried three times, with our prior lab, and still it was not right. We will be giving your lab all of our work going forward. Thank you very much.” — Dr. C – 2011
“Your work is tremendous. We are so lucky to be working with you.” — Dr. M.
“That’s exactly what I am looking for.” (Referring to a custom-made appliance.) — Dr. L.
“Everything is fitting really well. The retainers SNAP right in. The doctors love your adams clasps.” — Jessica, Certified Lab Tech
“Your expanders are the best I’ve ever inserted. You’re irreplaceable!” — Dr. D.
“OrthoCreations is the best lab that I have worked with! Kevin’s appliances fit perfectly and the service is outstanding. I save valuable chair time by having well made appliances that don’t need to be adjusted.” — Dr. Doug Elliott, DMD, MDS
